In the same way as the internet gained critical mass and became ubiquitous, Artificial Intelligence (AI) adoption is gaining momentum and is set to change the way the world looks over the next 20 to 30 years.
This is the view of data science and AI expert Shourjya Sanyal, CEO of medical devices innovation firm Think Biosolution Limited and Data Science lecturer at leading international provider of digital training programmes Digital Skills.
Sanyal believes AI is still in its infancy in terms of impact, but that it is evolving rapidly: “Currently, we are just at the beginning of what’s possible. We’re taking baby steps, addressing the easiest problems and producing solutions most likely to appeal to consumers. But these early moves will pave the way for us to address more complex problems over the next 10 years. And in 30 years’ time, AI will be to the world what the internet is today – ever present,” he says. Sanyal even goes further by adding that in fact “AI is bigger than the internet, it’s the final pinnacle of technology.”
AI will not only revolutionise daily life and work, it will actually change society, Sanyal believes. “Like the discovery of farming led to specialised jobs such as farmhands and distributors instead of individuals having to be ‘jack-of-all-trades’, hunter-gatherers, AI will further democratise society. It will reduce the need for humans to perform repetitive, manual tasks, and allow them to become innovators and experts in niche fields.”
“Like the internet, AI is eventually going to disrupt almost every industry we can think of and reduce the cost of doing business. First by automating repetitive tasks where all companies, big or small, will have to re-think their sales strategy, fraud detection plans, marketing initiatives, and personal assistance”, says Sanyal.
Automation saves time, money and resources, and reduces risks such as human error and fraud. Great progress has already been made in marketing and sales for example, where automation means pre-scheduling complex customer journeys and efficiently tracking response rates and customer sentiment.
“Then AI will make businesses more profitable by empowering C-level executives with better predictive analytics in terms of customer behaviour, inventory requirements, sales cycles and so on. The first impacts are likely to be felt in industries like media, legal, finance, travel, retail, manufacturing and healthcare.”
But the road to Utopia, in which AI takes on the hard labour and allows humans to focus purely on creation and innovation, could be paved with challenges, he concedes. “I engage with many professionals, including many across Asia and Africa, and there are concerns about the potential negative impacts of AI on jobs – particularly in developing countries. Other negative impacts include a tendency towards blindly depending on AI for corporate decision-making.” But Sanyal believes the long-term gains of an AI-enabled world outweigh the challenges on the way to achieving it.
AI demands Data Science upskilling
To prepare for the inevitable change, Sanyal believes businesses should upskill their talent pools now and prepare for the potential of AI in their sectors. And Data Science is at the heart of this challenge according to Sanyal. “Organisations should be cultivating an atmosphere where analytical thinking is celebrated. This will enable employees to better portray their challenges to the Data Science team,” he says.
With Data Science effectively at the heart of operations, organisations can immediately start addressing the low-hanging fruit and overcome challenges, he says.
“Companies need CIOs (Chief Innovation Officers), who work closely with a team of Data Scientists to chart out all the internal and external data-sets available to the organisation. The next logical step is to identify the problems that can be solved in the shortest amount of time using the available data. This will help organisations take on board more challenging problems in the longer term, including predicting the behaviour of new customer segments.”
“Governments for example, like large businesses, are facing challenges when it comes to gaining an efficient understanding of citizen satisfaction, inventory management, and optimisation of resource allocation. A Data Scientist team empowered by AI will be a strong capability for any government department of the future.”
But upskilling goes even further than Data Science. In South Africa, where digital skills resources are limited, upskilling in digital innovation is tremendously important. It must be taken into consideration immediately to ensure organisations have the skills and knowledge to compete in an AI-driven economy, Sanyal says. “I believe training providers like Digital Skills, which provides high-level degree programmes, professional diplomas and short courses in digital innovation, are a wonderful opportunity for individuals and businesses alike to develop the necessary skillset through specialisation courses in Data Science or Programming for Big Data.”
The Digital Skills Professional Diploma in Digital Innovation provides such specialisation modules. But most importantly, the 15 week, online and part-time programme equips participants with the digital mind set and transformational knowledge required to future-proof a career in the digital economy we live in.
This article first appeared in Digital Street, on April 18 2018.